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Privacy Policy


Your access to the PlusVirtual platform, mobile applications and website (“PlusVirtual Digital Services”) is subject to the PlusVirtual Terms of Service, and this Privacy Policy.

PlusVirtual has created this Privacy Policy to explain what information we gather from you when you use our apps and website, how we may use this information, the security approaches we use to protect your information, and how you can access and correct certain information that we may collect. This Privacy Policy is incorporated and made part of PlusVirtual Terms of Service.


By using PlusVirtual Digital Services, you consent to the collection and use of your information by PlusVirtual in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you may not use PlusVirtual Digital Services. PlusVirtual reserves the right to change this Privacy Policy at any time, without prior notice. Changes take effect on the date that appears on the revised Policy. If you use this app following a change in the Policy, your use will be understood to signal that you accept the changes. We urge you to review this Privacy Policy frequently for changes.

What information do we collect?

We collect information from you when you register with PlusVirtual, place an order, respond to communication such as e-mail, or make use of another PlusVirtual Digital Services feature.

When ordering, registering or subscribing to any newsletters, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, use portions of PlusVirtual Digital Services without providing such information.

We use IP addresses and session identifiers to analyze trends, to administer PlusVirtual Digital Services, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.

PlusVirtual’s web platform uses local storage to enhance your experience and gather information about users. Please refer to the "Local storage" section below for information about this mechanism and how we use it.

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, or use other PlusVirtual Digital Services features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To verify and validate your identity.

To troubleshoot problems with PlusVirtual Digital Services, as requested.

To enforce the PlusVirtual Terms of Service, and to detect and protect against error, fraud and other unauthorized or illegal activities.

To attempt to contact you regarding product safety or recall issues.

To provide any legitimate business service or product.

You understand that if you’re using PlusVirtual Digital Services from a country outside the Canada, you will be transferring personal information about yourself to the Canada. You understand that the privacy laws of the Canada may not be as comprehensive as those in your country, and you agree that the transfer of your personal information occurs with your consent. Personal information collected by PlusVirtual Digital Services may be stored and processed in the Canada or abroad.

Do we disclose the information we collect to outside parties?

We can disclose your personal and other information to third parties, as follows:

To vendors whose products or services you have requested, in order to deliver those products or services to you.

To our subsidiaries or affiliates, strategic partners and to third parties we engage to provide services on our behalf, such as web sites hosting, credit card payment processing, order processing, delivery, etc. We prohibit these parties from using your personal information for any other purpose.

To vendors that offer products, services or other information we think might interest you. These third parties may keep and use your personal information whether or not you purchase their products or services. Your personal information will be subject to their privacy policies, so you should contact them directly for information on their policies or to opt-out of promotional communications from them.

In the event of the sale or transfer of PlusVirtual, of one or more of our business units or of some or all of our assets, or in the context of some other business acquisition transaction. In response to a subpoena or court order, or a request from a law enforcement or other government agency; to establish or exercise our legal rights, or to defend against claims; or to protect the safety or security of the public or of users of PlusVirtual Digital Services. For example,

We may forward your prescription information to your insurance plan, so that we may handle reimbursement of your prescription purchase for your convenience.

We can disclose aggregate information about users of PlusVirtual Digital Services to our service providers, partners, advertisers or others, but such information will not include personal information.

Correcting and updating your personal information

You can correct or update your personally identifiable information by re-registering for the services or by contacting us by email info@plusvirtual.ca or by telephone +1 (647) 957-9590. It may take us up to 30 days to process your request.

Local storage

PlusVirtual uses browser local storage technology to store your preferences and make your user experience more consistent. Local storage is a persistent type of storage and its contents are not transmitted across the Internet.

You can control how local storage works on your browser settings on a global or website specific manner. Disabling the local storage functionality on your browser may result in loss of functionality in the PlusVirtual web platform.

Safeguarding your personal information

PlusVirtual follows generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such personal information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems. Other than the these security measures, you transmit data, including personal information, to us at your own risk.

Mobile application and website policy only

This Privacy Policy applies only to information collected through our mobile applications and website and not to information collected offline.

Children’s privacy

PlusVirtual Digital Services are intended for adults. We do not knowingly collect information from children under the age of thirteen.

Retention of your personal information

We will store the personal information you provide for as long as we believe is necessary or appropriate (i) to carry out the purpose(s) for which we collected it, or (ii) to comply with applicable laws, contracts, or other rules or regulations.

Questions and feedback

We welcome your questions, comments, and concerns about PlusVirtual Digital Services. Please send us any and all feedback pertaining to PlusVirtual Digital Services to info@plusvirtual.ca.

The information contained in this Privacy Policy is subject to change without notice. Copyright 2020 PlusVirtual Corporation. All rights reserved.

Effective Date: August 1, 2020